Determining healthcare services satisfaction of foreign patients: A field research
Sedat Bostan 1 * , Dilaver Tengilimoglu 2 , Sevilay Karaman 3 , Tugba Colak 4 , Nurcihan Caltulu 5 , Ozge C Ileli 6
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1 Department of Healthcare, Faculty of Health Sciences, Karadeniz Technical University, Trabzon, TURKEY2 Department of Business Administration, Faculty of Management, Atilim University, Ankara, TURKEY3 Department of Healthcare Management, Faculty of Economics and Administrative Sciences, Hacettepe University, Ankara, TURKEY4 Trabzon Health Directorate, Trabzon, TURKEY5 Trabzon Provincial Directorate of Health, Trabzon, TURKEY6 Trabzon Private Imperial Hospital, Trabzon, TURKEY* Corresponding Author

Abstract

The aim of the research is to measure the satisfaction of the patients receiving treatment within the scope of health tourism from the health services provided by the hospital, while receiving the service they need. In the study, a questionnaire consisting of eight socio-demographic questions and 19 questions about satisfaction with hospital services was applied. Within the scope of this study, data were collected from 296 foreign patients who applied to a public and to a private hospital in Trabzon. Descriptive statistical methods and univariate analysis (ANOVA) were used in the analysis of the data. It was observed that the patients were most satisfied with the spiritual or religious aspects (3.60±1.09) and the support and guidance (3.56±1.13). The least, they were satisfied with the value for the money they paid (2.91±1.42) and their compliance with their living standards (2.94±1.22). There is a statistically significant relationship between the general satisfaction level of the patients and their age, education level, occupational status, frequency of coming to the hospital and the duration of their stay. In terms of increasing Turkey’s current position in health tourism movements, it is an important factor to ensure the satisfaction of the patients.

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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Article Type: Research Article

EUR J ENV PUBLIC HLT, 2023, Volume 7, Issue 3, Article No: em0138

https://doi.org/10.29333/ejeph/13075

Publication date: 01 Jul 2023

Online publication date: 14 Mar 2023

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Article Downloads: 37

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